Air New Zealand Trade

NEWS

Weather - Travel Alerts

11 April 2018

Adverse weather conditions around New Zealand continue to have an impact on our network.

Customers who have signed up to receive travel alert notifications via text message or email may have received incorrect information regarding their travel. This is a known system error that we are currently rectifying. For up to date information regarding your flight, please check our Arrivals and Departures page.

If your need for travel is not immediate or you are only travelling for the day, we recommend deferring your travel.

If you are unable to change your flight online, our contact centre can assist with rebooking options. However please be aware that call wait times are expected to increase. If your travel is not urgent, there is no need to call our contact centre immediately, please call at your own convenience.

Defer Travel
Customers ticketed for travel within New Zealand up to and including Wednesday, 11 April 2018 may defer travel to a later Air New Zealand flight in the same class of travel before Friday, 21 April 2018 without penalty. If the proposed date of travel is unknown, then the value of the ticket may be held in credit for payment towards travel within the same 12-month validity.

Change Destination
Customers ticketed for travel within New Zealand up to and including Wednesday, 11 April 2018 may change their travel to another Air New Zealand domestic destination without penalty. In this instance, any applicable fare differential will apply.

Refund
Customers who no longer wish to travel within New Zealand and who hold tickets issued on or prior to midnight Wednesday, 11 April 2018 may:
•    Receive the value of the ticket to be held in credit for payment towards Air New Zealand Domestic travel within the same 12-month validity.
•    Normal refund rules apply and non-refundable fares remain non-refundable.

Travel As Planned
Any customer who opts to commence their journey as planned must be advised that they do so at their own risk. Air New Zealand will not be liable for any costs associated with disrupted travel should a customer opt to travel as planned.

Incidental Costs
In all cases incidental costs and penalties such as accommodation and or meals are the customer’s responsibility. Customers should be referred to their travel insurance policy to see if they are covered for any incremental costs.