International Airline Concierge

Air New Zealand Launches “Concierge in the Sky Service”

Air New Zealand is revolutionizing the long-haul customer travel experience with the introduction of an in-flight International Airline concierge service, a first in the industry. The new service launches in May on our Auckland, Los Angeles, San Francisco, Vancouver and Hong Kong Routes. Air New Zealand will employ up to 90 Concierge staff, who will be dedicated to making every journey a special event. The new International Airline concierge service will offer a combination of travel advisers, loyalty and destination experts who focus on supporting customers’ travel needs. Concierge service staff duties include escorting passengers to and from the aircraft, recommending “must-do” Kiwi activities, assisting customers with onward bookings, and provide recommendations on our in-flight wine selections.