E Ticketing

E–Ticketing via your GDS

• Air New Zealand PNR Address: A PNR address must be received from the NZ system (CARINA) and stored in the GDS (Sabre/Apollo/Worldspan/Amadeus) record before the e-ticket can be issued.
• Maximum Passengers Ticketed: E-tickets for a maximum of nine (9) passengers can be issued on one PNR. All passengers in the PNR must be ticketed at the same time.
• Maximum Sectors: A maximum of sixteen (16) itinerary segments is permitted per e-ticket transaction.
• Interline / Code Share Flights: At present, e-ticketing is permitted for Air New Zealand (NZ) designated (NZ*) and operated services as well as interline carriers. Please check your GDS information for specific carriers that are interlineable.
• Open-dated Segments: Open-dated segments are not permitted. Most fares allow for changes with a fee or an upgrade to the next fare level.
• Electronic Ticket Outages: If an outage occurs prior to or during an e-ticket transaction, an error message will advise the agent to issue a paper ticket. The agent may either try again to issue the e-ticket or issue a paper ticket instead.
• Ticket Number Notification: Once the e-ticket has been issued, there is no need to send the ticket numbers via OSI to NZ. E-ticket details are automatically transmitted to the NZ system.
• Divided PNRs: If itineraries for individual passengers need to be changed after ticketing, the booking file must be divided before the e-ticketing data can be amended (i.e. refund/reissue or revalidation).
• Name Changes: Name changes are not permitted after an e-ticket has been issued. A refund should be processed and then a new ticket issued. Refund fees may apply.
• Schedule Changes: In event of a schedule change, an e-ticket must be reissued. Without a reissued e-ticket, the passenger will be attempting to check-in for a flight for which there is e-ticketing no record.
• Infants: When CARINA receives a booking from an agent, an INF name item is not created in CARINA. Therefore an e-ticket cannot be issued in another GDS for an infant unless the agent contacts Air New Zealand to have an INF name item placed into the CARINA PNR.
• Terms and Conditions of Carriage: It is a legal requirement and the agent’s responsibility to provide the passenger with the E-ticket Terms and Conditions of Carriage. E-ticket Terms and Conditions must also be available to the passenger at check-in.
• Refunds: A paper ticket may not be reissued into an e-ticket. E-ticket to e-ticket or e-ticket into a paper ticket is permitted. If the reissue is for a lesser amount, a full refund should be made and a new ticket issued.