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Air New Zealand PNR Address:
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A PNR address must be received from the NZ system (CARINA) and stored in the GDS (Sabre/Apollo/Worldspan/Amadeus) record before the e-ticket can be issued.
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Maximum Passengers Ticketed:
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E-tickets for a maximum of nine (9) passengers can be issued on one PNR. All passengers in the PNR must be ticketed at the same time.
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Maximum Sectors:
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A maximum of sixteen (16) itinerary segments is permitted per e-ticket transaction.
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Interline / Code Share Flights:
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At present, e-ticketing is permitted for Air New Zealand (NZ) designated (NZ*) and operated services as well as interline carriers. Please check your GDS information for specific carriers that are interlineable.
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Open-dated Segments:
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Open-dated segments are not permitted. Most fares allow for changes with a fee or an upgrade to the next fare level.
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Electronic Ticket Outages:
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If an outage occurs prior to or during an e-ticket transaction, an error message will advise the agent to issue a paper ticket. The agent may either try again to issue the e-ticket or issue a paper ticket instead.
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Electronic Ticket Void:
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Tickets issued on FRI/SAT/SUN may be voided on MON. If Monday is a Public Holiday, CARINA will not allow tickets on be voided on Tuesday. These tickets should then be refunded. The following 2012 Public Holidays are affected: New Years Day / Martin Luther King Jr. Day / Presidents Day / Memorial Day and Labor Day.
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Ticket Number Notification:
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Once the e-ticket has been issued, there is no need to send the ticket numbers via OSI to NZ. E-ticket details are automatically transmitted to the NZ system.
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Divided PNRs:
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If itineraries for individual passengers need to be changed after ticketing, the booking file must be divided before the e-ticketing data can be amended (i.e. refund/reissue or revalidation).
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Name Changes:
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Name changes are not permitted after an e-ticket has been issued. A refund should be processed and then a new ticket issued. Refund fees may apply.
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Schedule Changes:
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In event of a schedule change, an e-ticket must be reissued. Without a reissued e-ticket, the passenger will be attempting to check-in for a flight for which there is eticketing no record.
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Infants:
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When CARINA receives a booking from an agent, an INF name item is not created in CARINA. Therefore an e-ticket cannot be issued in another GDS for an infant unless the agent contacts Air New Zealand to have an INF name item placed into the CARINA PNR.
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Terms and Conditions of Carriage:
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It is a legal requirement and the agent’s responsibility to provide the passenger with the E-ticket Terms and Conditions of Carriage. E-ticket Terms and Conditions must also be available to the passenger at check-in.
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Refunds:
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A paper ticket may not be reissued into an e-ticket. E-ticket to e-ticket or e-ticket into a paper ticket is permitted. If the reissue is for a lesser amount, a full refund should be made and a new ticket issued.
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