Air New Zealand Trade

Contact Us

Air New Zealand is known for award-winning product and service.  Our sales team is pretty great too!  Based in North America, sales support for our travel agent partners is available for US, Canadian and Mexican agents. Select from the list to the left to get in touch.

General Information

Air New Zealand – Americas Region
222 N Sepulveda Blvd., Suite 920
El Segundo, CA 90245
USA

Travel Agent Sales Support

800-262-2468
SalesSupportNA@airnz.com
(M-F 730a-5p PST, excluding holidays)

Group Sales Support

800-262-1243
NAGroups@airnz.co.nz
(M-F 8a-5p PST, excluding holidays)

Flight Arrival & Departure Information

800-423-5494

Baggage Service

877-843-8772
(press 7 for Air New Zealand)

Ticket Refund

refunds@airnz.co.nz

Customer Relations

flightcomment@airnz.co.nz

Media Updates

pr@airnz.com

Site Comments

tradeupdate@airnz.co.nz

Rates Support

(for Round-the-World & Circle Pacific Fares)

If travel commences within the next week, please queue your record and then call 1 (800) 262-2468 to alert us that you have a new rate request pending.

To queue or email your PNR for a rate request - please use the following entries:

 
For US agents
For Canadian agents
AMADEUS
QE/LAXNZ1100/5
QE/LAXNZ1100/5
APOLLO
QEP/QAU/10
QEP/QAU/20
SABRE
QP/QNZ29/4
QP/QNZ20/4
WORLDSPAN
QEP/NZ0/0
QEP/NZ0/0
EMAIL
!cclaxrates@airnz.co.nz
!cclaxrates@airnz.co.nz
Los Angeles Area Passenger Reservations and Support 310-615-1111

 

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