Air New Zealand Trade


Schedule Disruption – Update 4 Dec 19th

19 December 2017

As of 10:00am PST

Air New Zealand would like to advise of the following updates due to the unscheduled maintenance of the 787-9.

GDS changes for Hi Fly flights for sales effective today for travel from Thurs, 24 Dec 2017:

  • Aircraft type will show A340-300 as 343 or A330-200 as 332.
  • New bookings will receive a comment at the time of booking that shows ‘OPERATED BY HIFLY ON BEHALF OF AIRNZ’.
  • An SSR will be generated to all existing GDS bookings, this will read ‘NZ*** OPERATED BY HIFLY ON BEHALF OF AIRNZ’.
  • Restriction of sales for Premium Economy and Business Premier on Auckland-Perth.
  • Visit here to find what services are operated by Hi Fly.

Hi Fly services will operate to avoid cancellation during this busy travel period.  Customers will notice a difference in the product and service style on board.  Air New Zealand will continue to communicate directly with passengers about the change in aircraft type, please ensure that customers email, frequent flyer detail and phone contacts are listed within PNRs.

The key differences in the customer experience are listed below:

  • The aircraft won’t have the familiar Koru on the tail.
  • Hi Fly crew and pilots will operate the aircraft, as Air NZ crew are not trained to operate the A340 and A330 aircraft.  Air New Zealand crew will be on board to ensure customers feel at home during their journey and to assist the Hi Fly crew.  Hi Fly is well regarded in the airline industry.
  • The interior has a different configuration and look and feel to it.
  • The A330 doesn’t have Premium Economy and Business class does not convert into a lie flat bed.
  • Inflight entertainment will differ and there are currently some technical difficulties.  Air New Zealand recommends customers:
  • Bring their own personal electronic device.  There is no in-seat charging capability so please remind customers to fully charge devices prior to departure and to take headphones.
  • Bring their own reading material.
  • Customers with special requirements (such as UMNR, MEDAs and WCHR) should be booked on Air New Zealand operated aircraft only. 
  • Visit here to find out more information on the product and services available on Hi Fly. 

Due to the configuration differences some customers will be re-accommodated to receive a different product or cabin type.  For travel pre 21 Dec 2017, these changes will occur at the airport. Post 21 Dec 2017, Air New Zealand Sales Support will be in contact with agents with affected customers

Customers who are booked to travel on a Hi Fly aircraft, have the following options:

  • Can choose to amend their flight to a different time to travel in the same cabin on an Air New Zealand operated service. Fare difference, penalty and change fees will be waived if new travel date is within seven days of their original travel date. Please endorse any changes with ‘Invol reissue due HiFly/NZ Schedule Change’.
  • Refund for the full amount of the unused ticket. Normal refund process applies. Please endorse any changes with ‘Invol refund due HiFly/NZ Schedule Change’.

Further changes to the network:
Air New Zealand requests that you continue to monitor schedule changes as further changes will be loaded into the schedule.  These changes are effective for travel from 24 Dec 2017.  A summary of the changes are below:

  • Downgauge from wide body aircraft to A320 on selected AKLSYD and AKLMEL services.
  • Change in aircraft type from 789 to 777.
  • Re-timed flights.
  • Cancellation of NZ161 and NZ162 on Fridays and Saturdays between CHC and PER for travel on 29 Dec 2017-06 Jan 2018.

Cancellation of NZ177 and NZ178 between AKL and PER for travel on 18-19 Jan 2018

Air New Zealand’s standard schedule change policy applies to these aircraft changes and customers have the following options:

  • Rebook on an alternative NZ flight within 24 hours (either the day before or the day after) the rescheduled NZ flight.
  • Unused tickets can be held in credit to the value of the unused portion of the ticket for 12 months from the original ticket date of issue.  Change fees are waived, however fare differential will apply

Air New Zealand would like to thank all of our trade partners for their continued patience during this time.