Air New Zealand Trade

NEWS

Air New Zealand Honolulu services to be operated by Hi Fly

11 May 2018

The global issue impacting Rolls-Royce Trent 1000 engines means earlier than expected maintenance is required on some of the engines fitted to our 787-9 aircraft. In order to continue to get our customers where they need to be we have made a number of changes to our schedule, including changing the aircraft type operating on some routes.

From 22 May until 10 June 2018, Hi Fly A340 lease aircraft will operate on the Auckland-Honolulu-Auckland services in an effort to help to ease the pressure on our operation and allow us to operate a near-normal schedule.  Crew operating this service will be Hi Fly crew and pilots as our people are not trained to operate the A340 aircraft. Hi Fly is well regarded in the airline industry. The cabin configuration of the A340 will be Economy and Business Class only.

The global issue impacting Rolls-Royce Trent 1000 engines means earlier than expected maintenance is required on some of the engines fitted to our 787-9 aircraft. In order to continue to get our customers where they need to be we have made a number of changes to our schedule, including changing the aircraft type operating on some routes.

From 22 May until 10 June 2018, Hi Fly A340 lease aircraft will operate on the Auckland-Honolulu-Auckland services in an effort to help to ease the pressure on our operation and allow us to operate a near-normal schedule.  Crew operating this service will be Hi Fly crew and pilots as our people are not trained to operate the A340 aircraft. Hi Fly is well regarded in the airline industry. The cabin configuration of the A340 will be Economy and Business Class only.

Honolulu services will be operated by Hi Fly on Air New Zealand’s behalf:

Flight #

From

To

Aircraft type

Aircraft in GDS

Cabins available

Travel Period

NZ10

AKL

HNL

A340-300

343

Business

22 May-10 Jun 2018

Economy

NZ9

HNL

AKL

A340-300

343

Business

22 May-10 Jun 2018

Economy

Services are subject to Government approval. Your GDS will progressively be updated over the next 24 hours to reflect the changes.
 

The following changes have been made for the services listed above where operated by Hi Fly:

Product / Cabin / Delivery

AKL-HNL

Comments

Economy

Seat/Seat+Bag

N

All customers will receive a meal

Works

Y

Economy Skycouch

N

 

Premium Economy

N

 

Business Class

Y

 

Ancillary

Prepaid Baggage

Y

 

Seat Select

N

 

Special Meals

Economy

Y

 

Business Class

Y

 

Upgrades

OneUp

N

 

Loyalty Upgrades

Y

Fulfilled at the airport on day of departure. Please note the upgrade will be on Hi Fly product

Special Handling

 

Customers travelling on one of the leased aircraft will notice a difference in the products and service style and, of course, these won’t have the familiar koru on the tail. Some customers may experience a forced class change, and or will not receive the exact product that they have purchased.

  • This aircraft obviously won’t be in familiar Air New Zealand livery and the cabin interior is not as modern as that of the relatively young Air New Zealand fleet.
  • Customer’s will be served by Hi Fly’s friendly and experienced crew as Air New Zealand pilots and cabin crew are not trained to operate this aircraft type. A uniformed Air New Zealand Cabin Crew member will be onboard each flight to assist the Hi Fly crew and help with any questions you may have.
  • Unfortunately, we are unable to offer our usual inflight bites menu for purchase on these services but food will be made available.
  • Customers’ will notice a difference in the inflight entertainment selection offered on this flight and they may wish to bring their own device if they have one. Please remind them to ensure it’s fully charged as charging facilities are not available on this aircraft.
  • If customers’ have paid for a particular seat using our seat select service we will provide you with an equivalent seat where possible. If the configuration of the aircraft doesn’t allow for this your seat select charge will be refunded.
  • This aircraft has no Premium Economy cabin so loyalty customers who have recognition upgrades available will be able to use these to apply for an upgrade direct from Economy Class to Business Class (only one upgrade per one-way flight will be required). Given the different configuration of the aircraft opportunities to upgrade may be more limited on this aircraft.
  • Customers will accrue Airpoints based on original fare paid.
  • New bookings will receive a comment at the time of booking that shows ‘OPERATED BY HI FLY ON BEHALF OF AIRNZ’.
  • Restriction of sales for Premium Economy and Business Premier on Auckland-Honolulu during this travel period.