TSA Secure Flight Program
Secure flight is a program implemented by the TSA that enhances the security of domestic and international commercial air travel through the use of improved watch list matching. By collecting additional passenger data, it will improve the travel experience for all airline passengers, including those who have been misidentified in the past.
Before you are able to complete a booking with us, you will be required to enter the name, date of birth and gender for each traveling passenger. Agents who receive the DOCS pop-up should simply enter the required information as an SSR.
- Name as it appears on government-issued I.D. when traveling
- Date of Birth
- Gender
- Redress Number* (if available)
The airline will transmit this information to Secure Flight, who uses it to perform watch list matching. This serves to prevent individuals on the No Fly List from boarding an aircraft and to identify individuals on the Selectee List for enhanced screening. After matching passenger information against government watch lists, Secure Flight transmits the matching results back to airlines. For more information about the Secure Flight program please visit, www.tsa.gov/secureflight.
*A Redress Number is assigned by DHS to customers who believe they've been mistakenly matched to a name on the watch list to prevent misidentification.
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Air New Zealand to offer mobile text and email services inflight
Air New Zealand will be enabling its new Boeing 777-300 aircraft with mobile phone and data capability, with the first aircraft due for delivery in November this year.
The introduction of the new service will enable Air New Zealand’s customers to use their iPhone, Blackberry and GSM mobile phones to safely send and receive emails and text messages during their flights.
"Feedback from our customers has shown they wish to be able to text, and check emails, to stay in touch with friends, family and colleagues during their long-haul flights," says Ed Sims Air New Zealand Group General Manager International Airline.
The new service will also enable customers to use their Netbooks or laptops used in conjunction with their mobile broadband connection (e.g. Telecom’s T-Stick and Vodafone’s Vodem) to access their emails and internet.
Based on recent customer feedback, Air New Zealand does not currently plan to enable voice calls onboard.
"Customers onboard our new Boeing 777-300 aircraft will be able to use their own GSM/GPRS devices safely when the system is activated during the cruise stage of flight," says Mr Sims.
"Passengers will also be requested to keep their phones on 'silent' mode."
Air New Zealand is delivering this service to its customers in partnership with Aeromobile, the world's leading inflight phone and data operator.
Customers will be billed by their own mobile service provider, as with any other international roaming plan.
Standard inflight roaming costs apply, which with Telecom XT is 80c per outbound text and no cost to receive them. The cost for mobile broadband is $40.00 per megabyte of data. Other mobile phone providers, including Vodafone, will be confirming pricing in the coming months.
The new mobile text and data service is subject to regulatory approval.
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4 June, 2010
Dear Preferred Travel Industry Partners,
Air New Zealand wishes to advise you of the following recommendation procedures for Business Class passengers on Air New Zealand operated A320 Tasman and Pacific Islands Services:
As part of Air New Zealand’s new A320 Tasman and Pacific Island services, the A320 aircraft are being refitted with 171 Economy class seats and Business class will be removed. Below are details on recommendation passengers booked and ticketed on A320 services in Business Class which will commence on 27 May 2010:
- All passengers booked and ticketed departing on/after 20 October 2010 ex Auckland to Sydney, Melbourne or Brisbane will be rebooked on the closest wide body service on the same day. A schedule change will be queued to agents who will then need to revalidate the sectors and notify customers accordingly. If the new sector does not suit, passengers can change to another flight/day free of charge by revalidating. Agents will need to place the following in the endorsements box on the ticket at time of revalidation: "Invol Reval Due Schd Change" Alternatively passengers can choose to cancel and refund their itinerary.
- If the passenger has an International Long Haul booking in Business class, the Tasman or Pacific Island sectors will be rebooked into Y class and customers will be provided the Works Deluxe product inflight. A schedule change will be queued to your GDS que - Agents will then need to revalidate the sectors and notify customers accordingly. Please note that the refund option does not apply for Long Haul bookings.
All remaining Business Class bookings to Australia or Pacific Islands will be automatically changed to economy K and provided the Works Product inflight. Agents will need to reissue the sectors and notify customers accordingly. They will be entitled to apply for a refund from Business class to Economy with the following note on the refund application: "Refund due Business Class no longer operating". Alternatively Tasman (excluding Perth) and Pacific Island (excluding Tahiti) passengers can change day/flight/routing to Business class on a wide body aircraft free of charge, providing the same booked business class is available.
Thank you for your ongoing support of Air New Zealand.
Best regards,
Keir Lieberman
Director of Sales - The Americas
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AIR NEW ZEALAND ECONOMY SKYCOUCH™ NOW ON SALE
Air New Zealand's new Economy Skycouch™ product is now on sale for travel from 1 April 2011 on selected flights (NZ2 & NZ1) between Auckland, Los Angeles and London.
There are a total of 20 Economy Skycouches on each B777-300. To travel in an Economy Skycouch passenger/s must upgrade their Economy Class ticket/s, and is only available if the Economy ticket/s is issued on Air New Zealand (086) paper. An upgrade from an Economy ticket to an Economy Skycouch can be booked at anytime but is subject to availability of the Economy Skycouch at the time the upgrade is booked.
Travel Agents with customers that want to upgrade from Economy Class to an Economy Skycouch should follow this booking procedure. Please note: it is not possible to book an Economy Skycouch in your GDS at this time.
| |
April 29th onwards |
Late July onwards |
| Step 1 |
Book regular Economy seats in GDS for all passengers in travelling party.
Quote regular Economy seat price including any child discount.
Ticket booking.
|
Book regular Economy seats in GDS for all passengers in travelling party.
Quote regular Economy seat price including any child discount.
Ticket booking.
|
| Step 2 |
Contact your Air New Zealand Sales Development or Account Support representative and request upgrade availability and prices to Economy Skycouch™.
Air New Zealand will upgrade your ticketed booking and send you an e-ticket (revalidation showing additional collection).
|
Go to www.airnztravelagent.com and retrieve your booking. Follow onscreen flow to upgrade booking to Economy Skycouch™.
Or contact Air New Zealand Travel Agency Services at 1 800 262 2468 and request upgrade availability and prices to Economy Skycouch™.
Air New Zealand will upgrade your ticketed booking and send you an e-ticket (revalidation showing additional collection).
|
The cost for the upgrade is dependent on the makeup of the passenger group. Three passengers travelling together on the same PNR (e.g. 2 adults/1 child, 1 adult/2 children) can upgrade from Economy to an Economy Skycouch for only $150 per flight sector. Meanwhile prices for a couple travelling together, or a passenger travelling alone, will vary depending on the demand for the flight on which they are travelling.
The indicative 'from' price for each passenger grouping when upgrading to a single Economy Skycouch is as follows.
Passenger Grouping Details
(Must be booked on the same PNR) |
Upgrade Cost per
Economy Skycouch™ (USD) |
| 3 passengers travelling together |
$150 per flight sector** |
| A couple (or adult/child) travelling together |
from $300* per flight sector** |
| A single passenger |
from $900* per flight sector** |
If you have any questions about how to sell an upgrade from Economy to an Economy Skycouch please contact your local Air New Zealand Account Manager. For more information of the Economy Skycouch please visit www.futuretakingflight.com
Useful sales tips and related information for upgrade from Economy to an Economy Skycouch.
- Revalidated Economy tickets with an upgrade to an Economy Skycouch will clearly identify that the ticket includes 'Economy Skycouch'
- Upgrade is only permitted for Economy tickets issued on Air New Zealand (086) paper.
- Upgrade is not permitted for bookings made in X, P, F or N class.
- Payments for Economy Skycouch upgrade will be at net levels.
- Ownership of the PNR booked in your GDS is retained by the travel agent because Air New Zealand only revalidates the ticket to show the upgrade.
- When Economy Skycouch tickets are changed, the upgrade to Economy Skycouch must be rebooked and the whole booking must be recalculated based on availability at the time of rebooking.
- It is not possible to hold Economy Skycouch seats without ticketing them. Ticketing must be completed at the time of booking against a valid Economy ticket.
- Fare conditions for an Economy ticket upgraded to an Economy Skycouch will be the same as those that apply to the Economy ticket.
* Upgrade charge varies with demand for Economy Skycouch and general demand for individual flights.
** AKL-LHR is considered to be two flight sectors (AKL-LAX-LHR) as is LHR-AKL. Passengers can upgrade individual or all sectors when flying on NZ1/2 from 1 April 2011.
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New Baggage Allowances Simplified Across Network
Dear Preferred Travel Industry Partners,
Effective date of new baggage policy:
Please note that the new policy will apply to any tickets issued on/after 26May 2010, regardless of when the booking was made. Any tickets issued on/before 25May 2010 will be subject to the current baggage allowances.
Overweight Bags:
Bags that weigh up to 70lbs can still be carried but will incur the excess baggage charges listed below. That means that an overweight bag (i.e. weighing more than 50lbs and up to 70lbs) will be counted as two bags carried, and will incur the corresponding additional piece charge. If the bag weighs more than 70lbs, the bag will not be carried and the customer will be asked to remove items before the bag is accepted for carriage.
Infants and Children:
Strollers and car seats will be carried free of charge. Infants and children will be entitled to the accompanying adult checked baggage allowance.
Additional Allowance charges:
The costs for customers if they wish to take additional bags are:
For travel from the USA
For travel from Canada
For travel from Rest of World:
The costs for customers if they wish to take additional bags are:
Please contact your Air New Zealand Sales Representative if you have any additional questions. Thank you for your ongoing support of Air New Zealand.
Best regards,
Keir Lieberman
Director of Sales - The Americas
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Air New Zealand's New Interiors and Service Provides Luxury Jet Feel
AUCKLAND, NEW ZEALAND (Jan. 25. 2010 PST) Luxurious chalk coloured leather premium seating, deep ink colours and mood lighting in all cabins of Air New Zealand's new Boeing 777-300ER cabins will provide an interiors look more akin to a private jet than a commercial jetliner.
On demand food and beverage options, an extensive new inflight entertainment system and even wine tasting and destination seminars will set the new benchmark for long haul travel.
"For three years a dedicated group of Air New Zealanders, with the assistance of leading industrial designers, international design company IDEO, some of our top kiwi boat builders, Boeing and seat manufacturers, have been focused on creating a new experience that will influence cabin design for the next decade," said Ed Sims Air New Zealand Group General Manager International.
"Our ultimate goal, after extensive customer research, is to give passengers what they want, which is to give them back choice and control of their journey. While our current long haul product is already considered world class, we weren't prepared to settle for off the shelf equipment as it wasn't going to deliver what we wanted for our customers," said Sims.
"As a result, we've created a range of new interior design items not seen before on aircraft. This includes large items like the new Economy Skycouch which was designed by Air New Zealanders, as is the Premium Economy Spaceseat. Both have been licensed to manufacturers Recaro and Contour respectively and have the potential to generate significant license fees for Air New Zealand in the future."
Sims says Air New Zealand's design ideas also extend to small but significant comfort innovations. A slip on pillow will go over the winged headrest in Economy to eliminate the nuisance of pillows always falling down and removing the need for neck cushions.
"We've even created a new foot bean bag style cushion affectionately called Otto. It enables Premium Economy passengers to create their own position for sleeping rather than being restrained by an uncomfortable, stiff leg rest."
As well as the new seating and hardware, Air New Zealand has completely overhauled its inflight service.
Critical to the service improvements is the Panasonic eX2 inflight entertainment touch screen system the airline has chosen, the same as it uses in its Boeing 767 and Airbus A320 fleets.
"However, we've broken the mould here too, and in an industry first we've created our own suite of interactive products to help deliver the experience we're looking for," said Sims. "This includes the ability for passengers to order food and beverage items when they want outside of main meal times."
To deliver the new food experience, new oven technology will be installed in the five galleys throughout the aircraft.
"It means we will be able to offer previously unheard of meal options inflight – real crispy bacon and eggs or a steak cooked anyway you like it in Business Premier, a pizza or tapas to share with your companion in Premium Economy or even a classic Kiwi toasted sandwich!" said Sims.
Other technical developments include the ability to synchronise your viewing and listening IFE content to those you're travelling with, and Flight Planner – a visual guide on the IFE that lets you know when meals will be served, when snacks and drinks will be available for order and timings for when the lights will be dimmed and other activity is timed to take place.
The new interior colour scheme includes chalk covered leather seats in the premium cabins, a colour normally reserved for private jets.
"The colour scheme is very luxurious and together with our new-look uniforms will add the finishing touch to a sensational inflight experience," said Sims.
"Areas like galleys and bathrooms have long been neglected in aircraft refurbishments," said Sims. "We want customers to realise we have thought about bringing the fun back into these areas too, with design themes including a library, glitzy chandeliers and two bathrooms will even include a window so you can admire the view!."
For more information visit: http://www.futuretakingflight.com/
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Air New Zealand named Airline of the Year by Air Transport World Magazine
NEW YORK, NY (January 14, 2010) – Penton Media’s Air Transport World®, the leading monthly magazine covering the global airline industry, today announced the selection of Air New Zealand as its Airline of the Year for 2010. The Auckland, N.Z.-based carrier is being honored for its superb commitment to safety and operational excellence, typified by the use of Performance Based Navigation cockpit technology at weather and terrain challenged destinations, and for its superb and groundbreaking customer service that combines high-tech, passenger-friendly IT systems with high-touch and caring staff.
The editors further cited Air New Zealand's sterling financial performance and fiscal management during one of the most turbulent periods in aviation history. They also were strongly impressed with the airline's leadership role in addressing environmental challenges facing the industry, including conducting the world's first sustainable biofuel flight.
Sydney, Australia-based Regional Express was named Regional Airline of the Year. Rex, as it is known locally, is recognized for its superior safety record and operational excellence, demonstrated by outstanding punctuality and flight completion. The editors also applauded the "Rex Virtuous Cycle" model in which Rex competes against itself by adding capacity as load factors rise, causing fares to fall. As a result, enplanements have doubled over the past five years, while airfares have dropped 30%, excluding fuel levies; and it earns consistently high marks in consumer polls. Rex's strategy rewards shareholders, too: It has been profitable for the last six years.
In a rare joint award, Honeywell Aerospace and Rockwell Collins were selected for the Aviation Technology Achievement Award to recognize their advanced cockpit weather radars. These systems are playing a vital role in improving safety of flight, reducing turbulence-related injuries and boosting operational efficiency. "Competition drives innovation and technological advancement. As Rockwell Collins and Honeywell Aerospace have sought to leapfrog each other in weather radar technology, the beneficiaries have been flight crews and the flying public," ATW Editorial Director Perry Flint said.
The Joseph S. Murphy Industry Service Award, named for the founder of ATW, went to the Commercial Aviation Alternative Fuels Initiative, a US-based cooperative effort launched in 2006 by airlines, airports, manufacturers and the Federal Aviation Administration to guide the development and deployment of alternative fuels for air transport. CAAFI has since added approximately 300 members around the world. CAAFI's efforts helped lead to approval of a new specification for alternative jet fuel that should pave the way for near-term approval of sustainable plant-based biofuels.
Riga, Latvia-based airBaltic was selected for the Phoenix Award, which recognizes airlines that have gone through a life-changing transformation. The editors cited airBaltic's successful decision to change its business strategy from a focus on point-to-point traffic in favor of a network model making Riga a connecting hub between East and West. Since making the transition, airBaltic has experienced significant improvements in traffic and financial performance, including a 33% rise in passengers at its home airport in the first nine months of 2009.
Orlando, Fla.-based AirTran Airways received the Airline Market Leadership Award. The editors recognized the carrier's innovative blending of the traditional low-fare model with service amenities not typical of budget airlines, including a business class cabin and free XM Satellite Radio. The editors further cited AirTran's leadership role in becoming the first major airline to offer Wi-Fi on every flight through its partnership with Aircell. AirTran is also a market leader in terms of operational performance, as measured by the U.S. Dept. of Transportation.
The awards will be presented on February 1 in Singapore at ATW's gala dinner and celebration at the Swissotel-The Stamford.
http://erequest.airnz.co.nz/atw-airline-of-the-year/index.htm
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