What kind of commission structure do you have for travel agents?
Air New Zealand offers zero commission on published fares.
With our preferred supplier relationships, agencies have the ability to earn commission. For example: Air New Zealand is the Preferred Supplier of the following consortiums:
- Ensemble Travel
- Travelsavers
- Vacation.com
- Virtuoso
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How do I become a preferred partner of Air New Zealand’s?
Please check with your Sales Development Representative for details.
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What is the baggage allowance?
There are limits on the number of pieces and weight of baggage allowed, which vary with where you are travelling.
See checked in baggage and cabin baggage for details, including restrictions in place on liquids, aerosols and gels you may carry onboard with you.
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How do I request Seat through my GDS?
Amadeus
Request Seat for Segment 1 SM8
Book Seat ST/10A Single or ST/10ABC Multiple
Apollo
Request Seat for Segment 1 9V/S1
Book Seat 9S/S1/41A Single or 9S/S1/41ABC Multiple
Sabre
Request Seat for Segment 1 4G1*
Book Seat 4G1/40A Single or 4G1/40ABC Multiple
Worldspan
Request Seat for Segment 1 41*
Book Seat 4RS1$25A Single or 4RS1$25ABC Multiple
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Who are your Frequent Flyer Partners?
Air New Zealand is proud to be a member of the Star Alliance network. Our U.S. and Canada passengers may earn miles when traveling with Air New Zealand through United Airlines’ Mileage Plus, US Airways’ Dividend Miles or Air Canada’s Aeroplan program.
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What is Air New Zealand’s Frequent Flyer Program Called?
Airpoints. The Airpoints loyalty program is available to residents worldwide. Please refer to the following website for details: http://www.airnewzealand.co.nz/airpoints_tc.htm
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What requirements are there to visit your lounges?
Passengers may visit our lounges if they are booked in Business Premier or Business Class, hold a Koru Club membership, and are a Gold or Gold Elite member with Airpoints.
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If my client loses his/her paper ticket, what should I advise him/her?
If your client loses his or her ticket prior to travel, you will have to fill out a Lost Ticket Indemnity and issue a new ticket against the LTI form. There is a $75.00USD processing fee ($100CAD for Canada). The original ticket is then void and can not be used.
If your client loses his or her paper ticket while en route, please contact your Air New Zealand sales representative with all the ticketing information and Air New Zealand will reissue the ticket against the LTI form and charge the passenger a $75.00USD processing fee ($100CAD for Canada).
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Do you offer travel agent special fares?
YES. Air New Zealand offers Travel Agent Specials for travel from North America to our international destinations.
Air New Zealand’s Travel Agent Special fare allows one travelling companion of your choice to travel with you at the same low fare as you receive. Due to the low fares offered in each cabin (Business Premier and Pacific Economy Class), we can not offer upgrade.
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What are your booking classes for each cabin?
Business Premier – C, D, J, Z
Premium Pacific Economy – E, O, U
Pacific Economy – Y, B, M, H, Q, V, W, T, L, S, K, G
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What Fare Basis/Booking Class do I use for the AMEX 2 for 1 Program?
Fare Basis Codes:
C3/C3OW fares from LAX/SFO/HNL to the South Pacific
C3C/C3COW fares from YVR to New Zealand
C3CA/C3CAOW fares from YVR to Australia
C3/C3OW fare from LAX to LON
These fare basis codes are applicable to both the revenue passenger (Platinum/Centurion member) and the free companion.
Booking Codes:
“D” for Business Premier or Business Class
“U” for Premium Economy Class (“Y” for Economy Class for those sectors where “D” Class is not offered)
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My client wants to use UA mileage to purchase ticket and / or to use UA mileage to upgrade the ticket on NZ, what can you do?
Your clients may use their UA miles to purchase a ticket on Air New Zealand, and they may use their miles to upgrade cabins on Air New Zealand.
Please contact UA Mileage Plus to make arrangements. They handle all aspects of the booking.
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Do you collect Date Change Fee from the passenger at Check-In, so agency does not have to reissue ticket?
Yes, we do. Please remind your client there is an additional service fee.
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Do you have RTW (Round The World) Fare?
Yes, Round The World fare is offered through Star Alliance.
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Can you please direct me to your complaint department?
Air New Zealand strives to provide excellent customer service at all times. However, if you have any feedback for us, feel free to email your concern to flightcomments@airnz.co.nz.
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