Air New Zealand offers zero commission on published fares. With our preferred supplier relationships, agencies have the ability to earn commission.
There are limits on the number of pieces and weight of baggage allowed, which vary with where you are travelling.
Agents should call the Contact Centre at 1 800 262 1234 for assistance with preferred seating on multi stop itineraries.
To make name corrections on 086 tickets you are required to refund the original ticket, less a $75 processing fee + taxes and re-book a new file with the correct spelling and using the current fare. The new booking will be subject to availability. We are happy to assist with transferring space on NZ operated flights from the record with the incorrect name to the new record, however we cannot assist with changing any interline space. Call Sales Support for assistance at 1 800 262 2468.
Air New Zealand has some special equipment that can be installed on its aircraft for customer use. In other cases the customer will need to provide the required equipment. Equipment requiring an electrical outlet must be fitted with a US plug; please note that adapters can not be used onboard.
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Who are your Frequent Flyer Partners?
Air New Zealand is proud to be a member of the Star Alliance network. Our U.S. and Canada passengers may earn miles when traveling with Air New Zealand through Star Alliance airline partners.
Your clients may use Star Alliance airline partner miles to purchase a ticket on Air New Zealand, and they may use their miles to upgrade cabins on Air New Zealand. Please contact the appropriate Star Alliance airline partner to make arrangements. They handle all aspects of the booking.
What is Air New Zealand’s Frequent Flyer Program Called?
Airpoints. The Airpoints loyalty program is available to residents worldwide. Please refer to the following website for details: http://www.airnewzealand.co.nz/airpoints_tc.htm
What requirements are there to visit your lounges?
Passengers may visit our lounges if they are booked in Business Premier or Business Class, hold a Koru Club membership, and are a Gold or Gold Elite member with Airpoints. Additionally, economy and premium economy passengers may purchase day passes at time of check-in at LAX on a Space-Available basis (price as of August 2012 is $60.00USD per person).
Where can I learn about special meals in-flight?
With effect from Wednesday 27 July 2012, the number of special meal types available for request on full meal service flights will be reduced.
For complete update, click here.
Do you offer travel agent special fares?
Yes. Air New Zealand offers Travel Agent Specials for travel from North America to our international destinations.
Air New Zealand’s Travel Agent Special fare allows one travelling companion of your choice to travel with you at the same low fare you receive. Due to the low fares offered in each cabin (Business Premier and Economy), we can not offer upgrades.
Check the Special Promotions page.
What are your booking classes for each cabin?
Business Premier – J, Z, D, C
Premium Economy – A, O, E, U
Economy – K, G, S, L, T, W, V, Q, H, M, B, Y
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What Fare Basis/Booking Class do I use for the American Express IAP Companion Ticket Offer?
Fare Basis Codes:
C3/C3OW fares from LAX/SFO/HNL to the South Pacific
C3C/C3COW fares from YVR to New Zealand
C3CA/C3CAOW fares from YVR to Australia
C3/C3OW fare from LAX to LON
These fare basis codes are applicable to both the revenue passenger (Platinum/Centurion member) and the free companion.
“D” for Business Premier or Business Class
“U” for Premium Economy Class (“Y” for Economy Class for those sectors where “D” Class is not offered)
Do you collect Date Change Fee from the passenger at Check-In, so agency does not have to reissue ticket?
Yes, we do. Please remind your client there is an additional service fee.
Can you please direct me to your complaint department?
Air New Zealand strives to provide excellent customer service at all times. However, if you have any feedback for us, feel free to email your concern to firstname.lastname@example.org.