An Unaccompanied Minor will be escorted by airline staff from check-in to their seat on the aircraft. If travelling on an international flight, the child will be escorted and assisted through the departure formalities of passport control, and security screening to the departure gate.
At the departure gate the Unaccompanied Minor is escorted onto the aircraft, introduced to the cabin crew who then assist the child to their seat.
Supervision and assistance will also be provided if your child is making connecting flights on the same day. This applies to transit stops less than two hours on domestic services and for same day connections on international services. On arrival your child will be escorted from the aircraft, through the arrival formalities and handed to the person you have nominated.
In order that we can take the best possible care of your child, you will need to provide information including contact details of guardians at both ends of the journey and for any person meeting your child at stopover points. Should any of these details change it is important to let Air New Zealand know prior to dropping off or picking up of the child. You must complete an Unaccompanied Minor form prior to check-in at the airport.
Children Travelling Alone
Please refer to the Unaccompanied Minors Age Limits chart for permitted routes based on your child's age on the date on commencement of travel.